This incident has been resolved.
Aug 15, 14:19 AEST
We have begun the process of restoring backup / reinstalling operating system for affected VPS and distributed an email directly to affected customers.
We expect all affected VPS to be available again by 6:00AM AEST.
Aug 15, 04:34 AEST
We are unable to access the faulty disks and have concluded that the array contents are lost.
We will begin moving affected VPS to a new host node shortly. For customers who have purchased backups, we will restore the latest backup available.
For customers who are not using our backup service we will perform a fresh install ready for restoring from offsite backup.
Aug 15, 03:46 AEST
The RAID array on this host node is reporting five of the eight disks as not connected; while our monitoring shows all 8 were available immediately up until the outage started.
We are currently performing some physical tests to determine if the fault is with the disks or the controller.
Aug 15, 01:52 AEST
We are currently investigating this issue.
Aug 15, 00:37 AEST