This fault was caused by an internal network traffic replication service that is currently located on these two hosts in Sydney. In particular, sydcompute6 operates a warm standby node which was put into operation during scheduled maintenance.
After the sydcompute6 instance was activated a configuration error resulted in a network loop and the two hosts were automatically disconnected from the network. Service was resumed by re-activating the normal primary replication endpoint.
Posted Nov 20, 2017 - 16:32 AEDT
Some customers have reported that VPS located on sydcompute6 and sydcompute18 were not network accessible between approx 8:30 AEDT and 8:50 AEDT and mPanel was unable to interact with the VPS. We are currently investigating potential causes.