sydcompute04 outage

Incident Report for Binary Lane

Resolved

All VPS from host node sydcompute04 have been migrated to another host node.

Affected customers may be entitled to an SLA credit. Please check https://www.binarylane.com.au/sla and contact support.

Posted Jun 28, 2018 - 03:54 AEST

Update

A small number of VPS have experienced data loss; we have restored the latest backup where available or re-installed. An email has been sent to the affected customers.

Posted Jun 28, 2018 - 03:19 AEST

Update

Currently it appears most VPS virtual disks were preserved, we are currently migrating them to a different host node.

Posted Jun 28, 2018 - 02:21 AEST

Identified

The server has suffered a RAID array failure. We are currently investigating whether data can be restored.

Posted Jun 28, 2018 - 01:33 AEST

Investigating

We are currently investigating this issue.

Posted Jun 28, 2018 - 01:19 AEST

This incident affected: Compute.